FAQ

Do we offer returns?

 Unfortunately, we are unable to process returns. However, we encourage you to share the scent with another scent lover if it's not to your liking.

If your return is approved, please ensure that the item is in the same condition as it was when you received it, unused and in its original packaging. Also, make sure to provide the receipt or proof of purchase for verification. We will send you a return shipping label along with detailed instructions on how and where to send your package. Please note that we will not accept items returned to us without prior request for return.

We'll let you know if your return is approved for a refund, which will be processed within 10 business days on your original payment method. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at kizmetwaxco@gmail.com

Do we offer exchanges? 

You can exchange your candle for another candle at the same price.. To get approval, the product must be in unused and undamaged condition.

- Please note that we do not cover exchanges for shipping and returning purchased items.

 

My candle was damaged during shipment. What should I do? 

If your candle arrives damaged, please contact us within 24 hours to receive a replacement. Please send all pictures via email  Kizmetwaxco@gmail.com or no damages will be processed.

 

How Long before Shipping?

Orders are shipped within 2-5 business days, and if it's a holiday, they will be shipped out the following business day.

- Custom candles are made to order and may take up to 10 days to ship as they are crafted to your specifications.

-CUSTOM CANDLES ARE NONREFUNDABLE - Please allow time for all creations to cure.

 

 Do you offer Wholesale?

Yes we do offer wholesale orders! Please feel free to reach out to us Via email at Kizmetwaxco@gmail.com

 

What are your candles created from ?

Our candles are made from 100% pure soy wax and come with wooden wicks that create a beautiful crackling sound and mesmerizing visual. We use only high-quality fragrances for a truly luxurious experience.

Burn Time: 60 hours and longer 

Did you know that all of our jars are reusable? That's right! So why not use them for something special? By doing so, you'll be helping us in our mission to stay eco-friendly. Let's work together to reduce waste and make the world a better place!]

Note : All candles are handmade please note some discoloration and other factors could be present including frosting from natural soy products.