FAQ

Do we offer returns?

 Unfortunately, we do not offer returns. If you do not like the scent you chose, please be generous enough to give it to another scentaholic .  

Exchanges: You may exchange your candle for another candle at the same price you purchased the original. The product does have to be unused and not damaged before approval. 

- Please be aware exchanges are not covered for shipping and returning the purchased item. 

Damages: If your candle is damaged during shipping, please reach out within 24 HOURS to be sent another. Please send all pictures via email @ Kizmetwaxco@gmail.com or no damage will be processed.

 

How Long before Shipping?

It can take up to 2-5 Business Day for an order to be shipped.  If it is a Holiday, they will be shipped out the following business day . 

- Custom Candles can take up to 10 days sent out. These candles are made to be perfected to your desire.

-CUSTOM CANDLES ARE NONREFUNDABLE -

Please allow time for all creations to cure.

 

Do you offer Wholesale?

Yes we do offer wholesale orders! Please feel free to reach out to us Via email at Kizmetwaxco@gmail.com

 

Note : All candles are handmade please note some discoloration and other factors could be present including frosting from natural soy products. 

 What are your candles made with?

Our candles were created from pure 100 % Soy Wax. Wooden Wicks are supplied to give you an beautiful crackling sound with an amazing visual. While also using high-quality fragrances on the end note.

Burn Time: 60 hours and longer 

[Please Note - All jars are reusable so please use them for something special} We stay ECO FRIENDLY around here!